Refund policy

Limited warranty

misirunofficial Inc. guarantees to original consumer purchasers that during the applicable warranty period determined in the "Warranty Period" section below, misirunofficial products will not exhibit defects in workmanship and materials under normal consumer use, except for the following exceptions.

This warranty statement stipulates the full and exclusive warranty obligations of misirunofficial. We do not assume or authorize anyone to assume any other responsibilities related to the sale of products for us.

warranty period

The warranty period for misirunofficial products is 30 days. In each case, the warranty period is calculated from the date of the consumer's first purchase. It is necessary to provide the consumer's first purchase sales receipt or other reasonable supporting documents to determine the start date of the warranty period.


Only original consumer purchasers

The warranty of misirunofficial products is limited to the original consumer purchaser and cannot be transferred to any subsequent owners.


exclude

The misirunofficial warranty does not apply.

-Misuse, abuse, modification, accidental damage or use for any purpose other than normal consumer use authorized by the current product information of misirunofficial. Attempt to repair by anyone other than an authorized agency

Customer Support: hello@misirunofficial.com

To obtain warranty service, please contact our customer service team at hello@misirunofficial.com.


Refund

misirunofficial provides a 30-day money-back guarantee for items purchased directly from misirunofficial.com. We believe you will like your new smart watch products. However, if you are not satisfied for any reason, please let us know within 30 days. Once we receive the product and confirm its validity, we will refund the full amount.


If you need to return the product, please contact us at 1-760-624-5660 during normal working hours, or send an email to hello@misirunofficial.com.


In order to return an item under the 30-day return policy, please check.

You purchased the product directly from misirunofficial.com. You contact misirunofficial and start the return process within 30 days of the original shipping date. The product is returned in the original packaging, including all materials, in a brand new or similar brand new condition, and accompanied by your purchase order number

Delayed or lost refund


If you have not received the refund, please check your bank account again. If you pay by credit card, we will credit your account after receiving the product. Please wait 7 to 10 business days for the credit limit to appear on your credit card statement.

Then contact your credit card company, it may take a while for your refund to be officially issued. Next contact your bank. There is usually some processing time before refunds. If you have completed all of these actions but have not received a refund, please contact us at hello@misirunofficial.com.

 

Return and refund conditions

Please read the following conditions carefully. If the conditions are not met, misirunofficial reserves the right to refuse replacement or refund. Please note that misirunofficial does not allow returns or refunds for the following products

Customized configuration or branded products according to your specifications.

Products purchased from third-party retail partners.

 

How to return the product


To return the product, you need to contact the misirunofficial team first. misirunofficial does not accept returns without prior contact. You can contact us by phone or email.

 

Return process


After receiving the return approval, you need to ship the goods within 7 working days.


For returns with very product problems, you need to pay the local freight (shipping)


If there is a product quality problem (the product cannot be turned on, the screen cannot be displayed, the product cannot be charged, the product is not waterproof), the shipping fee for the quality problem will be borne by (misirunofficial). After receiving your product, we will refund in full in accordance with the above refund conditions