Please kindly contact us through Amazon or hello@misirunofficial.com within one day after placing order if you want to cancel order. Otherwise, this order can’t be canceled if it is shipped out.
FAQ
We are here to help you. Find it here or call us at 1-760-624-5660 or email hello@misirunofficial.com
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Shipping & Returns
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General Questions
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Other Questions
Pre-purchase Notes - Order Cancellation Request
How to process a return and refund?
Please feel free to contact us: hello@misirunofficial.com, we will provide after-sale service for you within 24 hours.
Has my package shipped out?
Order from amazon: You can track your order and deliveries from Your Orders on Amazon.com or the Amazon Mobile Shopping app.
Order from Misirunofficial.com: You will receive an email confirmation with your tracking number once your order has shipped from our warehouse. If you didn't receive this email, check your spam or junk email folders or contact us by email at hello@misirunofficial.com. You can also view tracking numbers once your order has shipped by logging into your customer account
where is my stuff ?
Order from amazon: You can Log in your account on Amazon.com or the Amazon Mobile Shopping app to find the tracking number, and track it on 17 TRACK.
Order from Misirunofficial.com: You can review your email confirmation with your tracking number to find the tracking number, and track it on 17 TRACK. If you didn't receive this email, check your spam or junk email folders or contact us by email at hello@misirunofficial.com. You can also view tracking numbers once your order has shipped by logging into your customer account.
why does the smart braceletautomatically disconnect Bluetooth when the Android screen goesout ?
1 >Lock background APP. When the DaFit process is cleared, the smart bracelet will be disconnected fromthe mobile phone.
2 > Set APP self-startup
3> Unrestricted background operation.The Androidmobile phone installed with APP intelligently restrictsthe background operation by default, and App shouldbe set manually without any restriction.
why does the smart braceletautomatically disconnect Bluetooth when the Android screen goesout?
1> Please confirm that you have turned on the switchfor message push at the mobile phone client.
2 > Please confirm that messages can be displayednormally in the mobile phone notification bar. Themessage push on the smart bracelet is completedby reading the message from the mobile phonenotification
The smart bracelet will not receive the message pushif there is no message in the mobile phone notificationbar.
(You need to find notification settings in the mobilephone settings, and turn on the notification switch ofWeChat, QQcall, SMS and mobile phone client).
3> Turn on the mobille phone --- Settings. Enter "Notification useright" on the top search box, re-openDa Fit.
Why can't take a hot bath with the smart bracelet ?
The bath water has a relatively high temperature,and generates a lot of vapor which is in the gas phasewith small molecular radius and can easily infiltrate intothe smart bracelet from the shell gap.
When the temperature drops down, the vapor'will condensate intoliquid-phase droplets which will easily cause the shortcircuit inside the smart bracelet and damage the circuit board and thendamage the smart bracelet.
Accessories Questions
Whether the strap of the Misirun smartwatch can be replaced ？
Yes. Misirun smart watch, the strap can be replaced
What's inside the Misirun smartwatch package ？
Smart bracelet *1
Charging cable * 1
Instructions * 1
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